YONO is the flagship product of State Bank of India. It is the best-in-class mobile banking service which aims to launch digital onboarding journeys to attract new customers and strengthen the overall proposition. Under the YONO-Global project for Foreign Offices and Foreign Subsidiaries of SBI, NSBL has been provided with YONO-Nepal SBI mobile banking application. YONO Nepal SBI is an omni-channel application where both e-banking and mobile banking can be accessed via same credentials. NSBL retail customers can use YONO Nepal SBI from their mobile devices which can be downloaded from

• ​
• ​

Features

• Self-Registration available (Self Registration Guide)
• Login to the app using MPIN or User Id/Password
• Account Statement Enquiry, Account Details and Account transactions (balance overview graphs)
• Fund Transfer within NSBL (only NPR), including own transfer
• Fund Transfer to other Nepali Banks (via NCHL)
• QR Merchant Payments (Fonepay Merchants and Nepal Pay Merchants)
• Top up Services
• Internet bill payment
• Government Services payment
• NEA Bill Payment
• Cheque Stop/revoke/Status enquiry
• Spend Analyzer
• Open Term deposit/Recurring deposit online
• Shake Feature
• Chatbot (Ask SIA)
• Update KYC online
• ATM Card Services (Request new ATM, Block ATM)

Business Rules for YONO Nepal SBI service

• Anyone with valid identity and residential proof as per NRB guidelines may apply for YONO Nepal SBI
• The customer details including date of birth, mobile number, email, etc. must be up to date in bank’s system
• The limit for transactions is as per English (Gregorian) Calendar.

Eligibility to subscribe the service

• The product will be available to applicants having a valid Mobile number and identity proof document.
• The customer is expected to have either prepaid or postpaid mobile number registered with Telecom(within/outside) Nepal in his/her name. The bank is not liable to verify the mobile provider’s records regarding ownership of such mobile phone number.
• Each customer application shall be subjected to the Bank’s approval.

Modus Operandi

• NSBL Retail Customers can self-register in YONO Nepal SBI provided that all the required details for self-registration is correct and up to date in bank’s system. Customers can also visit any branch of Nepal SBI Bank and fill the YONO Nepal SBI/Internet Banking subscription form. After submission of duly filled subscription form along with applicable KYC documents, your profile will be created in both internet banking and YONO Nepal SBI system.
• Customers shall set their login password/MPIN after successful registration.

Service charges

• The YONO Nepal SBI registration fee is NIL (from 1st Jan 2023). The bank charges NRs.200 (Rupees two hundred only) as annual renewal fee. For SMS based transactions, SMS cost must be borne by the customers and varies depending on the telephone operator of the customer. (Note: Charges are subject to change upon bank’s jurisdiction)
  • The charges for inter-bank fund transfer via NCHL Connectips Channel are as follows:
     

    Transaction Slab (Rs.)	Service Charge(Per Transaction) (Rs.)
    1-500	2
    501-5000	4
    5001 or above	8
    Note:The IBFT charges are subject to change as per NCHL guidelines.

  • The charges for inter-bank fund transfer via Fonepay Channel are as follows:
     

    Transaction Slab (Rs.)	Service Charge(Per Transaction) (Rs.)
    Any Amount	10
    Note:The IBFT charges are subject to change as per Fonepay guidelines.

How to Register for Smart OTP

Follow the steps below to register for Smart OTP using the YONO Nepal SBI application:

Step 1: Initiate Registration

• On the YONO Nepal SBI login page, click on the “Register for Smart OTP” link.
• Note: Ensure your mobile number and email address are correctly registered in the Bank’s system before proceeding.

Step 2: Enter Login Details

• Enter your YONO login username and Captcha code.
• After successful validation, an OTP will be sent to your registered mobile number.

Step 3: OTP Verification

• Enter the OTP received.
• Upon successful verification, a confirmation message will be displayed, and an email will be sent to your registered email address containing an HTML attachment.

Step 4: Download the App

• Download the “SBI Global Smart OTP” application from the Google Play Store or Apple App Store on your mobile device.
• Keep the application secure for future use.

Step 5: Open the HTML File

• Open the HTML file received via email. It contains the following information:
  • User ID
  • Secret PIN
  • Activation Link

Step 6: Activate Smart OTP

• Click on the Activation Link in the email. It will open the SBI Global Smart OTP app.
• You’ll be prompted to enter the User ID and PIN from the HTML file.
• Note: This User ID may be different from your YONO login User ID. Only the credentials provided in the email should be used for Smart OTP registration.

Step 7: Complete Registration

• Upon successful entry of the User ID and PIN, Smart OTP will be activated in the SBI Global Smart OTP app.

Set Smart OTP as Preferred Mode in YONO Nepal SBI

To start using Smart OTP for transactions in the YONO Nepal SBI app, update your OTP delivery preference:

1. Log in to the YONO Nepal SBI mobile application.
2. Tap on the Sidebar Menu (☰) and go to Services.
3. Select OTP Delivery Mode Preference.
4. Your current OTP delivery mode will be displayed. Choose Smart OTP from the available options:
   • SMS
   • Email
   • SMS & Email
   • Smart OTP
5. Click on Next and verify using the OTP sent to your current delivery mode.
6. Upon successful verification, Smart OTP will be set as your preferred method.
7. Please note that the preferred mode will be the same for both the YONO Nepal SBI mobile application and NSBL Internet Banking.
8. Please note that although Smart OTP is selected as the preferred mode, an SMS OTP is still required for device registration and the MPIN setup process.

Important: If you lose your device or switch to a new one, you must re-register for Smart OTP by following the steps above. Once re-registered, the previous device will no longer be valid for generating OTPs.