ATM FAQS - Nepal
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ATM Frequenty Ask Questions Information
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We issue domestic Visa Debit Card ,Prepaid domestic cards and USD visa international debit card.
To subscribe for NSBL DEBIT CARDS, our account holders can visit any of our branches and submit the duly filled card application form, along with one passport size photo. The bank reserves the right to accept or reject any application. Card application forms are available at all our branches.
If it is normal Visa Debit Card, it will be ready within 25 days.
If it is Prepaid card, you can avail the facility instantly.
The card is valid for 5 years
Upon the expiry of your card, you can get a renewed card. However, in case of Bharat Yatra card, there is no option for card renewal. New card needs to be purchased once the existing card is expired.
Card can be closed anytime as per the wish of the customer.
The difference between normal Visa Debit Card and Prepaid card is that the former has customer name printed in the face of card and the latter has BHARAT YATRA printed in it in the place of customer name. Similarly, for normal debit card, the applicant must maintain account with Nepal SBI Bank , where as for pre-paid card maintaining account is not necessary. Other facilities are same as normal card.
NSBL Visa Debit Card and Prepaid Card can be used in Nepal & India for cash withdrawal as well as purchase.
For the first time, you have to pay just Rs. 1000*/- for normal Card which will be valid for 5 years. (* subject to change as per account scheme). Please check the updated schedule of charges for the latest charge structure.Service charges and fees
Please inform nearest Nepal SBI branch to block the card immediately. However, you must send a written application also at the earliest. Please note that you are fully liable for the transactions processed up to the time NSBL is notified of the lost/stolen card. The Bank will issue the replacement of the lost/stolen card upon your written request with applicable charges. However, you cannot get replacement card for Bharat Yatra Card.
Customers can contact directly our call centre at Kathmandu at the following numbers to block the card:
- Toll Free Number: 16600120012 (No charge while calling from Nepal Telecom numbers)
- +977 1 5970333 (Other service providers in Nepal and abroad)
You can also send email request to block your card at: email@example.com / firstname.lastname@example.org or through our official Facebook page: facebook.com/Nsblofficial
The customer should pay NPR 100.00 for lost card.
A new PIN will be generated and it takes around 25 days to get new PIN. But you have to submit written application to the branch where you have applied for card.
- Further customer can generate new re PIN instantly from NSBL internet Banking Facility. Click here for detailed steps to generate PIN using Internet Banking.
NPR 100 should be paid to re-generate the pin. But if you generate the PIN using internet banking, no charge is deducted.
You have to contact to the ATM linked branch on the same day with valid identity card. Bank has right to reject the request if the document got suspected or user could not provided the ID.
The daily and monthly cash withdrawal limit are stated as under
Cash Withdrawal Limit
- ATMs in Nepal:
- Per transaction: NPR 20,000|-
- Per day: NPR 40,000|-
- ATMs in India :
- Per transaction: INR 10,000|-
- Per day: INR 15,000|-
- ATMs in Nepal : NPR 4,00,000|-
- ATMs in India : INR 100,000|-
Charges differs in each case. If you use NSBL Visa Debit Card in our own ATMs, there will not be any charge in any of the transaction:
- Cash Withdrawal
- Fast Withdrawal
- Balance Inquiry
- Mini Statement
- PIN Change.
-If you use NSBL Visa Debit Card in Visa Networked ATMs in Nepal you will be charged NPR 50 only for any transactions.
-If you use NSBL Visa Debit Card in State Bank Networked ATMs in India, there will be a charge of Rs. 200/- # per Cash Withdrawal and NPR 20* will be charged for Balance Inquiry and no charge on POS transaction **.
-If you use NSBL Visa Debit Card in Visa networked ATMs in India(other than State Bank ATM), there will be a charge of Rs. 400/- # per Cash Withdrawal and NPR 50* will be charged for Balance Inquiry and no charge on POS transaction **.
(* Effective from 3rd Sep 2013)
(# Effective from 18th Aug 2020)
(** If the card will be used on petrol station at India, The acquirer can levy 2.5% extra)
- If you use NSBL International VISA Debit Card (VYC), there will be a charge of USD $5 per transaction for cash withdrawal and $1 for balance inquiry and USD $3 for Repin Generation.
-If you are doing transaction and balance enquiry on VISA and SBI Group network(other than Nepal SBI Bank) ATMs, the balancing figure will be shown in INR currency
Multiple accounts can be linked in the same card. You need not to apply for a new one for this purpose. Submit your application to the branch mentioning Your Card No, Name, Account Number (primary) and the new account number (also mention the type of account to be linked with the card eg. Saving, Current). But bank reserves the right to accept or reject the request.
There is no such provision.
Joint account which can be operated by any of the account holder can apply for NSBL Visa Debit Card. It can be issued to one or both of the account holders upon their written consent. Whereas, bank reserves the right to accept or reject the request for issuing the card for both account holder.
We require your written complaint. On the basis of your complaint, we will process for it and your account will be credited after we receive chargeback/reimbursement from the concerned bank (ATM). For this we require following details along with your complaint letter:
1.Your card No.
2. Your account No.
3. Your Name
4. Transaction amount
5. Transaction date
6. Transaction no. (Retrieval Reference No.)
7. Bank Name
8. ATM ID
9. Transaction slips receipt from the ATM
Yes, you may use any international card issued by VISA or MasterCard in Nepal SBI ATMs. The transaction limits and charges for International cards are as follows:
Access fee per withdrawal* : NPR 395.00
Limit per transaction : NPR25,000.00
(*Access fee is applicable in all international cards except VISA International cards issued by VISA EuroZone members.)
Those are the codes that denote the nature of your transaction. The codes specify whether you were able to successfully complete your transaction or any other error occurred. For a complete list of resp codes and their meaning, read more.